Move information where it belongs
Connect forms, business apps and internal tools so information gets checked, routed and recorded without another round of copying and pasting.
LOGAN MULLIGAN / BUSINESS AUTOMATION & AI
Useful automation.
Built to hold up.
Your team has better work to do than repeat the same task every day. I work with you to understand what is slowing the business down, then build tools that take that work off your plate.
The goal is to solve the recurring problem once, so you can put that time into serving customers, growing the business and work that needs your attention.
Tell me what you want to automate. I’ll follow up so we can sit down, understand the process and work out a plan together.
Based in Nocatee, Florida · Local and remote work
WORKFLOW DESIGN01—04
01
A request comes inWebhook · form · schedule
02
Check before actingIdentity · data · permission
03
Do the useful partRoute · update · connect
04
Verify what changedRead back · trace · alert
Uncertain? Stop, explain, hand it off.
PROCESS FIRSTCHECKS BUILT ININSTRUMENTED FROM DAY ONE
01 / THE USEFUL PART
Start with the work you want off your plate.
Rekeying orders. Chasing missing information. Reconciling records. Building the same report every week. Small tasks become big costs when the whole team keeps doing them. That is where I start.
Make your own knowledge usable
Help people find answers in the documents they are allowed to access, with sources they can open and a clear response when the evidence is missing.
Turn a signal into a next step
Surface the exception, explain the impact and route it to the right person. A dashboard is useful when it helps someone decide what to do.
THE OUTCOME
Give your team time back, reduce avoidable rework, and make room to handle more business.
LET’S WORK THROUGH IT TOGETHER
What would you like your team to stop doing manually?
Tell me where the time goes and what you want to change. A rough description is enough to start. You’ll work directly with me to turn that into a practical scope.
Plan my automation
This form needs JavaScript to send. Email me what you need, or call.
info@sunnyshoresit.com(904) 240-4919
What happens next
- 01I review your workflow.
I’ll read what you send and follow up with any initial questions.
- 02We sit down and map it out.
Walk me through the task, the tools and the exceptions. Together, we define what a useful result looks like.
- 03You get a scope and a decision.
We agree on deliverables, pricing, ongoing costs and how success will be measured before the build begins.
Submitting this starts a conversation. It does not book a time or commit you to a project.
The build is an upfront cost. The problem costs you every week.
I’m hands-on from discovery through deployment. Understanding your business, connecting its systems and testing what can go wrong takes real work, and the budget reflects that. The point is a lasting improvement you can measure.
We put the project cost next to the time, rework and delays it can remove. We include the ongoing costs, too. If the business case does not hold up, I’ll say so before we build.
WORK OUT THE BUSINESS CASEILLUSTRATIVE INPUTS
Hours returned / year260
Annual capacity value$13,000
Value after ongoing costs / year$12,100
Add a planned investment to estimate when the accumulated net capacity value would match it.
Estimate: weekly hours × 52 × hourly value, less 12 months of ongoing costs. Adjust for seasonal work and remaining manual effort. Recovered time is capacity; it becomes cash savings only when actual spending falls. Revenue gains, taxes and rollout time are not modeled. Inputs stay in your browser and are not submitted with the form.
BEFORE
Establish the baseline.
How often does the task happen? Who touches it? How much time, rework and delay does it create? We agree on the numbers that matter.
AFTER
Prove the improvement.
Compare manual hours, turnaround time and exceptions against that baseline. Track ongoing costs and whether the recovered capacity is actually useful.
OVER TIME
Keep the routine work gone.
The goal is to stop doing that task by hand. Monitoring catches failures, exceptions reach the right person, and changes to your systems have a maintenance plan.
What that can look like, week by week.
The hours don’t vanish on launch day. While the automation is new, someone reviews every draft. Once it has earned trust, what’s left is the review and the exceptions, and both stay in the count.
Done by handAutomated, with a person reviewing
BaselineMeasure the baselineWeeks 1–3BuildBuild and testWeeks 4–5LaunchLaunch: review every draftWeeks 6–7AfterReview and exceptionsWeeks 8–100h2h4h6hBefore: 6 h a week≈ 5 h a week backin this example1W12W23W34W45W56W67W78W89W910W10
Show the numbers
| Weeks | Stage | How it’s done | Hours a week |
|---|---|---|---|
| 1–3 | Measure the baseline | By hand, timed | 6, 6, 6 |
| 4–5 | Build and test | Still by hand | 6, 6 |
| 6–7 | Launch: review every draft | Automated, every draft reviewed | 3, 2 |
| 8–10 | Review and exceptions | Automated, a person reviews exceptions | 1, 1, 1 |
An illustrative example, not a client result. Your own baseline is measured before anything is built, and the time a person spends reviewing stays in the count.
02 / WHO BUILDS IT
You work with the person who builds it.
I’m hands-on from the first conversation through deployment and support. Every build has checks on its inputs, safe retries, a person in the loop for anything that changes a record, and a way back if something goes wrong.
Watch one request move through.
A customer email becomes a sorted request, a ticket on the right account and a message to the right person. The AI step only sorts and drafts. The step that changes a record waits for a person.
- Inbox
“The invoice total doesn’t match the quote you sent me.”“The total doesn’t match my quote.”
Customer email arrives
- AI triage
Reads it and fills in a form: billing question, account found, not urgent. When it isn’t sure, a person decides.Sorts it. Unsure? A person decides.
Sorted: billing question
- CRM ticket
Opens a ticket on the right account, with the email and a suggested reply attached.Drafts a ticket on the right account.
Approved and saved
- Notification
Your billing lead is alerted, and the customer gets the reply you approved.Alerts your lead, sends your reply.
Right person notified
An illustrative example. Every hand-off is checked: required fields, duplicates and permissions. Anything unclear goes to a person.
Credentials
- SkillsUSA California State Champion, Information Technology Services (ITS)
- CompTIA A+
- CompTIA Network+
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
LET’S MAKE IT USEFUL
Let’s talk about what you need.
Bring me the task that keeps coming back, the handoff that keeps breaking or the process that is holding the business back. We’ll sit down, put numbers around the problem and work out a plan worth investing in.
Plan my automationFOR TECHNICAL TEAMS
How I build it, in detail.
The engineering behind the results: how a project is scoped and tested, how retrieval and AI steps earn their place, how the work is traced, and when on-prem AI makes sense.
Read how I build it